{"id":5248,"date":"2025-02-26T13:42:40","date_gmt":"2025-02-26T13:42:40","guid":{"rendered":"https:\/\/orisma.be\/faqs\/wat-gebeurt-er-bij-schade-of-incidenten-tijdens-de-schoonmaak\/"},"modified":"2025-06-24T09:21:14","modified_gmt":"2025-06-24T09:21:14","password":"","slug":"que-se-passe-t-il-en-cas-de-dommages-ou-dincidents-pendant-le-nettoyage","status":"publish","type":"docs","link":"https:\/\/orisma.be\/fr\/faqs\/que-se-passe-t-il-en-cas-de-dommages-ou-dincidents-pendant-le-nettoyage\/","title":{"rendered":"Que se passe-t-il en cas de dommages ou d&rsquo;incidents pendant le nettoyage\u00a0?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Chez Orisma, nous assumons notre responsabilit\u00e9 en cas de dommages ou d\u2019incidents pendant le nettoyage. Nos \u00e9quipes font preuve de la plus grande prudence, mais un accident peut parfois survenir de mani\u00e8re impr\u00e9vue. Si quelque chose devait mal tourner, nous suivons une proc\u00e9dure stricte\u00a0:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Notification imm\u00e9diate\u00a0:<\/strong> l&rsquo;\u00e9quipe sur place signale imm\u00e9diatement les d\u00e9g\u00e2ts au responsable.<\/li>\n\n\n\n<li><strong>Communication avec le client\u00a0<\/strong>: le client est inform\u00e9 d\u00e8s que possible par e-mail et par t\u00e9l\u00e9phone.<\/li>\n\n\n\n<li><strong>Assurance<\/strong>\u00a0: si le dommage a \u00e9t\u00e9 caus\u00e9 par notre \u00e9quipe, nous faisons intervenir notre assurance.<\/li>\n\n\n\n<li><strong>Suivi<\/strong>\u00a0: le client est tenu inform\u00e9 par e-mail \u00e0 chaque \u00e9tape de la proc\u00e9dure.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Nous nous effor\u00e7ons d&rsquo;assurer un traitement fluide et transparent, afin que les incidents \u00e9ventuels soient r\u00e9solus le plus rapidement possible. Vous avez d\u2019autres questions concernant notre fonctionnement\u00a0? <a href=\"https:\/\/orisma.be\/fr\/contact\/\">Contactez-nous<\/a>\u00a0!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Chez Orisma, nous assumons notre responsabilit\u00e9 en cas de dommages ou d\u2019incidents pendant le nettoyage. Nos \u00e9quipes font preuve de la plus grande prudence, mais un accident peut parfois survenir de mani\u00e8re impr\u00e9vue. Si quelque chose devait mal tourner, nous suivons une proc\u00e9dure stricte\u00a0: Nous nous effor\u00e7ons d&rsquo;assurer un traitement fluide et transparent, afin que [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_improvement_type_select":"improve_an_existing","_thumb_yes_seoaic":false,"_frame_yes_seoaic":false,"seoaic_generate_description":"","seoaic_improve_instructions_prompt":"","seoaic_rollback_content_improvement":"","seoaic_idea_thumbnail_generator":"","thumbnail_generated":false,"thumbnail_generate_prompt":"","seoaic_article_description":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"doc_category":[59],"doc_tag":[],"class_list":["post-5248","docs","type-docs","status-publish","hentry","doc_category-securite-et-confidentialite"],"year_month":"2026-06","word_count":143,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"admin","author_nicename":"admin","author_url":"https:\/\/orisma.be\/fr\/author\/admin\/"},"doc_category_info":[{"term_name":"S\u00e9curit\u00e9 et confidentialit\u00e9","term_url":"https:\/\/orisma.be\/fr\/faqs-categorie\/securite-et-confidentialite\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/orisma.be\/fr\/wp-json\/wp\/v2\/docs\/5248","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/orisma.be\/fr\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/orisma.be\/fr\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/orisma.be\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/orisma.be\/fr\/wp-json\/wp\/v2\/comments?post=5248"}],"version-history":[{"count":1,"href":"https:\/\/orisma.be\/fr\/wp-json\/wp\/v2\/docs\/5248\/revisions"}],"predecessor-version":[{"id":5249,"href":"https:\/\/orisma.be\/fr\/wp-json\/wp\/v2\/docs\/5248\/revisions\/5249"}],"wp:attachment":[{"href":"https:\/\/orisma.be\/fr\/wp-json\/wp\/v2\/media?parent=5248"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/orisma.be\/fr\/wp-json\/wp\/v2\/doc_category?post=5248"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/orisma.be\/fr\/wp-json\/wp\/v2\/doc_tag?post=5248"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}