{"id":5259,"date":"2025-02-26T13:45:48","date_gmt":"2025-02-26T13:45:48","guid":{"rendered":"https:\/\/orisma.be\/faqs\/hoe-verloopt-de-communicatie-met-orisma\/"},"modified":"2025-06-24T09:19:24","modified_gmt":"2025-06-24T09:19:24","password":"","slug":"comment-se-passe-la-communication-avec-orisma","status":"publish","type":"docs","link":"https:\/\/orisma.be\/fr\/faqs\/comment-se-passe-la-communication-avec-orisma\/","title":{"rendered":"Comment se passe la communication avec Orisma\u00a0?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Une bonne collaboration n\u00e9cessite une communication claire et fluide. Nos clients sont toujours inform\u00e9s du planning, du suivi et des changements \u00e9ventuels.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><em>Suivi et accessibilit\u00e9<\/em><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Contact personnalis\u00e9\u00a0<\/strong>: nous privil\u00e9gions toujours le contact personnel et sommes toujours disponibles pour toute question ou modification.<\/li>\n\n\n\n<li><strong>R\u00e9action rapide\u00a0<\/strong>: nos clients peuvent compter sur un suivi sans faille en cas de remarque ou de demande suppl\u00e9mentaire.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><em>Que se passe-t-il si une \u00e9quipe ne peut pas venir assurer le nettoyage&nbsp;?<\/em><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si une \u00e9quipe de nettoyage ne peut pas venir de mani\u00e8re impr\u00e9vue, le client est <strong>imm\u00e9diatement inform\u00e9 par t\u00e9l\u00e9phone<\/strong>. Nous cherchons toujours une solution pour garantir la continuit\u00e9. Ensemble, nous d\u00e9cidons&nbsp;:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>si nous faisons appel \u00e0 un rempla\u00e7ant\u00a0;<\/li>\n\n\n\n<li>si le nettoyage peut avoir lieu \u00e0 un autre moment.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><em>Une facturation transparente<\/em><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nous aimons la clart\u00e9. Nos factures sont transparentes et refl\u00e8tent les prestations effectu\u00e9es, sans co\u00fbts cach\u00e9s ni mauvaises surprises.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vous avez des questions&nbsp;? N\u2019h\u00e9sitez pas \u00e0 nous <a href=\"https:\/\/orisma.be\/fr\/contact-2\/\">contacter<\/a>&nbsp;!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Une bonne collaboration n\u00e9cessite une communication claire et fluide. Nos clients sont toujours inform\u00e9s du planning, du suivi et des changements \u00e9ventuels. Suivi et accessibilit\u00e9 Que se passe-t-il si une \u00e9quipe ne peut pas venir assurer le nettoyage&nbsp;? Si une \u00e9quipe de nettoyage ne peut pas venir de mani\u00e8re impr\u00e9vue, le client est imm\u00e9diatement inform\u00e9 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","_members_access_role":[],"_members_access_error":""},"doc_category":[57],"doc_tag":[],"class_list":["post-5259","docs","type-docs","status-publish","hentry","doc_category-fonctionnement-et-planification"],"year_month":"2026-09","word_count":172,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"admin","author_nicename":"admin","author_url":"https:\/\/orisma.be\/fr\/author\/admin\/"},"doc_category_info":[{"term_name":"Fonctionnement et planification","term_url":"https:\/\/orisma.be\/fr\/faqs-categorie\/fonctionnement-et-planification\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/orisma.be\/fr\/wp-json\/wp\/v2\/docs\/5259","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/orisma.be\/fr\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/orisma.be\/fr\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/orisma.be\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/orisma.be\/fr\/wp-json\/wp\/v2\/comments?post=5259"}],"version-history":[{"count":1,"href":"https:\/\/orisma.be\/fr\/wp-json\/wp\/v2\/docs\/5259\/revisions"}],"predecessor-version":[{"id":5260,"href":"https:\/\/orisma.be\/fr\/wp-json\/wp\/v2\/docs\/5259\/revisions\/5260"}],"wp:attachment":[{"href":"https:\/\/orisma.be\/fr\/wp-json\/wp\/v2\/media?parent=5259"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/orisma.be\/fr\/wp-json\/wp\/v2\/doc_category?post=5259"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/orisma.be\/fr\/wp-json\/wp\/v2\/doc_tag?post=5259"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}