Follow-up and quality control: keeping your cleaning up to standard
A cleaning contract is only as good as its follow-up. At Orisma you know in advance who your point of contact is, how and how often we check, and what happens when something does not go as agreed. That keeps the quality of your cleaning consistent, without you having to chase it.
Read here how clients experience our collaboration
What it involves
Our follow-up and quality control in detail
Orisma is ISO 9001 and ISO 14001 certified. That is why we work with fixed procedures and a fixed inspection frequency, from the first clean to the monthly invoice.
One point of contact
- Personal contact with someone who knows your building
- You stay informed about planning and changes
- Pass on wishes by phone, e-mail or form
Quality checks
- Checks using our digital quality app
- A fixed inspection frequency
- At least one check a month for daily cleaning
Reports and visibility
- A report after every check
- Feedback goes straight to the cleaning team
- An overview of the checks on request
Absence and urgent jobs
- You are called straight away
- A replacement or another time slot
- Urgent jobs often the same day
Transparent invoicing
- One detailed invoice per month
- Stating the maintenance and your reference
- No hidden costs
What if something goes wrong?
If you have a remark about the cleaning, we come back as soon as possible, until every remark has been resolved. If a team unexpectedly cannot come, we call you straight away and look together at whether a replacement can step in or the cleaning can take place at another time. And if you suddenly need extra cleaning, for example after a leak or an accident on the work floor, we act as quickly as possible: often the same day, otherwise the next day.
How we work
From first meeting to follow-up
Good follow-up of your cleaning starts before the first clean. In three steps we reach clear agreements, which we then keep following up.
1. Introduction and analysis
We discuss your needs and expectations and look at which cleaning tasks are required. You then receive a no-obligation quote.
2. Tailored proposal
You receive a cleaning schedule setting out how many people come, when they come and what they do.
3. Execution and follow-up
Our teams come according to the agreements and we keep evaluating whether everything is going as you wish.
Damage or an incident during cleaning
We follow a fixed procedure: the team reports the damage to the supervisor immediately, you are informed by e-mail and phone, our insurance is called in if the damage was caused by our team, and you are kept up to date at every step.
Follow-up means more than checking. It means knowing who to call, seeing what has been checked and being able to count on a problem actually being solved.
Why businesses rely on Orisma’s follow-up
With more than 10 years of experience and 350+ clients, we know a cleaning team can only do good work when the follow-up is right. That is why we combine personal contact with fixed checks and clear agreements, in every sector we work in.
Fixed checks
A fixed inspection frequency and a report after every check.
Fast follow-up
When you give feedback, we come back as soon as possible.
Clear agreements
One point of contact, a clear cleaning schedule and transparent invoices.
Free quote
Request a quote
Curious what our follow-up would look like for your building? During an introductory meeting we map out your needs and explain how and how often we check. Within 24 hours you then receive a tailored proposal with a clear cleaning schedule.
24/7
Availability for emergency cleaning
1 partner
That thinks along with you
12+
Active in more than 12 sectors
100%
Quality control and guarantee
Looking for a cleaning partner that does what was agreed and follows it up? Get in touch and discover how we keep the cleaning of your building up to standard.
Frequently asked questions about follow-up and quality
Here we answer the most common questions about how we follow up the quality of our cleaning.
How often is my building checked?
We work with a fixed inspection frequency. Clients with daily cleaning are checked at least once a month.
Can I see the results of the checks?
Yes. On request you receive an overview of the checks carried out.
What happens when a cleaner is absent?
You are called straight away. Together we look at whether a replacement can step in or the cleaning can take place at another time.
How do I pass on a remark or an extra request?
By phone, by e-mail or through the contact form. When you give feedback, we come back as soon as possible, until everything is resolved.
How quickly can you start?
Depending on the urgency and the availability of our teams, we can often start within a few working days.
How do you handle confidential information?
Our contracts state that all information is treated confidentially. A non-disclosure agreement can be signed on request.