Here at Orisma, we take a responsible attitude to damage or incidents during cleaning. Our teams work with the greatest of care, but sometimes an accident can happen unexpectedly. Should anything go wrong, we follow a set procedure:

1. Immediate reporting: the team on site report the damage to their superior straight away.
2. Communication with the customer: the customer is informed as soon as possible by e-mail and phone.
3. Insurance: if our team have caused the damage, our insurers step in.
4. Follow-up: the customer is kept up to date with every step of the process by e-mail.

We aim to deal with such incidents quickly and transparently, so that they can be solved as fast as possible. Do you have any more questions about how we work? Contact us!